As a change leader for a large health care organization, Jill Ritchie is constantly challenged to create learning opportunities that are meaningful and engaging in a high pressure environment. She works with a team of dedicated professionals who are constantly innovating and challenging themselves creatively. She has developed training for the non-profit, education and health sectors. In addition to her CTDP, Jill has a Masters of Adult Education and a Masters of Public Administration. Her areas of interest include leading the human side of change and the gamification of learning. Her session will be an energizing and interactive experience reflecting on a significant organizational transformation.